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The Trusts

Peer Support Team Leader

Merge Community Team · Auckland, Auckland
Department Merge Community Team
Employment Type Full-Time
Minimum Experience Manager/Supervisor

Peer Support Team Leader

Position Description


The Peer Support Team Leader is a newly created role which sits within the Merge Community Team and will support the delivery, and ongoing development of a number of peer support/lived experience roles and intitiatives.

The Merge Community team provides people with lived experience of homelessness opportunities for building skills, meaningful social connections and building their own abundance.

The Peer Support Team Lead will support and manage a team of staff to deliver peer support, advocacy and navigation into housing and wellbeing to people in the city centre who are experiencing homelessness, marginalisation or health issues.

The Peer Support Team Lead will bring their own lived experience and knowledge to support the team and contribute to building the development of peer and lived experience work across Lifewise.

The Team Lead will work collaboratively with other initiatives within the Merge Community, Lifewise and other agencies working to provide connection and support to whānau experiencing homelessness in Auckland City Centre.

This is a fixed two year contract for a full-time position (40 hours per week) with flexibility for the right person.


• You will report to the Programme Lead Community Led Initiatives


• Street Reach Peer Workers 3 part time

• Emergency Housing Navigatators 2 full time

• Peer Support Volunteer Co-ordinator 1 part time

• Haven Lifewise Peer Support Workers 5 part time


• Lead the delivery and ongoing development of peer support intiatives with a strong understanding of peer support models of practice and community-led development

• Provide practice supervision to team members on a regular basis

• Provide support staff through reflective practices, de-briefs and team conversations on a regular basis to improve overall approach and engagment for whānau

• Develop support systems, referal pathways and connections to relevant support services including but not limited to; counselling, AOD, employment, education & social services

• Actively support staff to connect whānau to sustainable housing pathways

• Work to build postive connections within Lifewise, the local community & other agencies in the city centre

• Develop and provide ongoing support at all levels to uphold values of tino rangatiratanga, whakawhanaungatanga and manaakitanga

• Develop and implement accurate and effective evaluation and reporting systems to track outreach activities

• Contribute to the peer and lived experience networks across Lifewise and the wider sector.


• Experience and understanding of peer support models of practice and community led development

• Ability and confidence in supporting and facilitating community-led initiatives

• Strong knowledge of tikanga me te reo Māori would be an advantage

• Understand and practice strengths based approaches

• Have lived experience of mental distress, homelessness or addiction Excellent communication skills including written and verbal

• Good understanding and knowledge of the homelessness sector and or other related social sectors


Applications close on 26 January 2020 

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  • Location
    Auckland, Auckland
  • Department
    Merge Community Team
  • Employment Type
  • Minimum Experience